Returns & refunds

Last updated: September 22, 2026

Nhance is operated by NHP Holding LLC, 1309 Coffeen Avenue, Ste 20379, Sheridan, WY 82801, United States. This page explains how returns, refunds and problems with orders are handled.

Return window

Eligible products may be returned within 30 days of delivery. To qualify, the return request must be made within this 30-day period.

Return eligibility

Because our products include consumable and wellness products, returns are generally accepted only when the item is unopened, unused, sealed, and in its original packaging.

Opened or used products are not eligible for return unless the product arrived damaged, defective, or incorrect.

We may request the order number, photographs, or other information reasonably necessary to review a return request.

How to request a return

Before sending any item back, contact support@nhanceshopping.com with your order number and reason for the return. If the return is approved, we will provide return instructions. Do not send a return without first contacting us, because the return destination may differ from our business mailing address.

Return shipping

For ordinary returns, the customer is responsible for return shipping costs.

If the product arrived damaged, defective, or incorrect, Nhance will be responsible for reasonable return shipping costs or will provide another appropriate resolution.

Damaged, defective or incorrect products

If your order arrives damaged, defective, or contains the wrong item, contact support@nhanceshopping.com promptly and within the 30-day return period. Include your order number and, when possible, clear photographs of the item and packaging. We will review the issue and provide an appropriate replacement, refund, or other resolution.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it.

Original shipping and Shipping Protection fees

Original shipping charges are generally non-refundable unless the return results from an error by Nhance, a damaged or defective product, or applicable law requires otherwise.

Optional Shipping Protection charges are generally non-refundable after the order has shipped, except where required by applicable law or the applicable protection terms provide otherwise.

Exchanges

We generally do not process direct product exchanges. If an eligible item is returned and a refund is approved, a new order may be placed separately.

Cancellations

Orders may be cancelled before shipment. If a cancellation request is received after the order has shipped, the order will be handled under this Return & Refund Policy.

Contact us

If you have any questions about this policy, contact us, email support@nhanceshopping.com or call +1 (424) 236-3289. You can also write to us at NHP Holding LLC, 1309 Coffeen Avenue, Ste 20379, Sheridan, WY 82801, United States.